Support

Email support@orats.com with the AI app you use, the time of the problem and what you asked for. Never send your API token.

Common fixes

• "ORATS rejected the request": the data is not in your plan, or your API token changed (a new subscription issues a new token). Disconnect and reconnect the app.
• Rate limited: wait a minute; the scanner and backtest tools allow 10 requests per minute.
• Sign-in says the account has no Data API subscription: sign in with the ORATS account that holds your API subscription (the email you subscribed with).